How tenants opt in to text messages

901rooms sends operational text messages on behalf of property managers to their own residents: rent reminders, payment notices, account and property notices, and replies from the manager. It is not marketing and nothing is advertised.

Tenancy alerts from your property manager. Rent reminders, payment notices, account and property notices, and replies from your property manager. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out at any time. Consent is optional. It is not required to pay rent or use this portal.

See our Privacy Policy and Terms of Service.

1 · Web form

Every resident is shown this form when they sign up, on its own screen, immediately after they claim their account. It is also on their account page afterwards, so they can change their mind at any time.

The consent box is separate, starts empty, and is never required to pay rent or use the portal — a resident can skip the step in one click. This is that form, shown exactly as it appears.

On submit the resident sees: You are signed up. Check your phone. The confirmation text below is sent immediately.

2 · Verbal consent

An existing resident may opt in during a call or in person. The manager reads this script and the resident must say yes before texting is switched on. The manager then records it in 901rooms, which sends the confirmation text.

"Before we finish — would you like text messages about your tenancy?"

"That would be rent reminders, payment and account notices, property notices, and replies from me."

"Message frequency varies, and message and data rates may apply."

"You can reply HELP for help, or STOP at any time to end them."

"It is completely optional — it does not affect your rent or your tenancy. Would you like me to switch it on?"

The resident must say yes. Anything else is a no, and nothing is switched on.

A confirmation text is sent immediately after.

The confirmation message

Sent once, immediately, however the resident opted in:

901rooms: you are signed up for rent and account texts from your property manager. Msg freq varies. Msg&data rates may apply. Reply HELP for help, STOP to stop.

Stopping

Reply STOP to any message and texting stops at once. Reply START to begin again, or HELP for help. A resident can also stop texts from their portal without contacting anybody.

Stopping texts never changes what a resident owes or affects their tenancy.